One of the biggest misconceptions in business is that brand belongs to the marketing department. // Newsflash… It doesn’t. Brand belongs to the organisation. Or at least, it should. The marketing team might be responsible for communicating the brand, but they don’t own the thousands of decisions that shape how it’s actually experienced. That’s everyoneContinue reading “YOUR BIGGEST BRAND PROBLEM ISN’T OUTSIDE YOUR BUSINESS. IT’S SITTING AROUND YOUR LEADERSHIP TABLE.”
Tag Archives: business
GLOBAL STRATEGY. LOCAL TRUTH.
I caught up with Mark Brown last week (Managing Partner & Creative Director at Sentius Creative) over a coffee. We ended up disappearing down one of those rabbit holes that curious minds seem to enjoy… talking about global brands, masterbrand strategy, localisation, relevance, culture – and why some brands feel like they belong wherever theyContinue reading “GLOBAL STRATEGY. LOCAL TRUTH.”
Hope and Belief: The Real Currency of Brands
Let’s be brutally real… Nobody wakes up in the morning and thanks a brand for saving their life. Nobody cares that much. But people do wake up with hope. Hope for a better day, a better job, a better body, a better future. And belief is what fuels that hope. The tension between hope andContinue reading “Hope and Belief: The Real Currency of Brands”
Why Frictionless Design at Point of Puchase: Feels Like Death by a Thousand Cuts 💀
Self-service checkouts. Websites. Apps. These systems were designed to make life easier, faster, and smoother, right? Yet here I am, standing at a Woolworths self-service checkout, trying to do the exact thing the system was meant to facilitate: pay for my shit and leave. But no. Life’s never that simple. Welcome to the Self-Checkout GauntletContinue reading “Why Frictionless Design at Point of Puchase: Feels Like Death by a Thousand Cuts 💀”
THE CREATIVE STRATEGIST 